Terms and Conditions

Welcome to Merlion Mart

These Terms and Conditions govern your use of the Merlion Mart website (kiasumart.com/merlionmart.com) and your relationship with Merlion Mart (“we”, “us”, “our”, the “Website”). We welcome customers to browse and compare prices. It is important that you go through the policies and understand them before registration.

This set of Terms and Conditions will help you understand how Merlion Mart operates and ensures that we serve you fairly and properly. Only registered customers are able to place orders through Merlion Mart. Guest shoppers may only browse but cannot place orders.


These Terms and Conditions apply to any orders and purchases made on Merlion Mart. Merlion Mart reserves the right to amend/update this Terms and Conditions at its sole discretion without notice to the Customer.

Registration and Passwords

Registration provides a unique identification for each shopper, and helps us trace all orders in cases where there are queries or problems.

Registration is simple and done only by an individual shopper. The shopper must provide a unique email and password. The email and password will be required for login to Merlion Mart.

Customers must be at least 18 years of age to register. Customers must also ensure that all details provided during registration or any other time are correct and complete. Any changes to details provided during registration must be updated by informing Merlion Mart or via our website.

You will be asked to provide a Password upon registration, this Password must be kept confidential and must not be disclosed or shared with anyone. You will be responsible for any purchases and activities that are submitted under this Password.

Merlion Mart reserves the right to refuse, suspend or terminate registration of individual and corporate member and/or the use of the Scan & Go functionality immediately at our discretion and not limited to following:

  1. Dormant Customers
  2. Accounts of customers that we suspect have been compromised or used in breach of this Terms and Conditions; and
Personal Data Protection Act 2012
  1. In connection with the Personal Data Protection Act 2012 (PDPA), you agree that Merlion Mart and its related or affiliated co-operatives and organisations (hereafter collectively referred to as “Merlion Mart”, “we”, “us” or “our”) may collect, use, process, disclose, and/or transfer your personal data for the purposes of administering, maintaining and terminating your membership and participation and keeping you informed of updates, changes and developments, the scope of which may include but is not limited to:
    1. administering and maintaining your account with us, including administering any login processes, benefits and entitlements;
    2. engaging third party service providers to perform certain aspects of the services;
    3. unless you notify us that you do not wish to receive such information, sending you information from time to time through e-mail and post about products and services, promotions and special offers, upcoming events and other information which may be of interest to you;
    4. customer profiling, market analysis and research purposes to improve our product and service offerings to you;
    5. notifying you about important changes to the membership program;
    6. responding to queries or feedback from you; enforcing these Terms and Conditions and our legal rights and remedies; and
    7. for such other purposes as permitted by applicable law or with your consent.
  2. In compliance with the PDPA, Merlion Mart will not send marketing messages to Singapore telephone or facsimile numbers belonging to you unless you have given us clear and unambiguous consent to do so. If you have previously given us consent, we will continue to send you marketing messages until you advise us in writing that you wish to withdraw the consent.
Intellectual Property

You acknowledge that the Merlion Mart website contains information, data, software, photographs, graphics, typefaces, music, sounds and other material (collectively “content”) that are protected by copyrights, trademarks, database and other intellectual property rights owned by us or our suppliers.

You may not modify, reproduce, copy or distribute any of the content on Merlion Mart for commercial purposes without our prior consent.

Use of the Website

You may not use Merlion Mart for any of the following purposes:

  1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  3. Gaining unauthorised access to other computer systems
  4. Interfering with any other person’s use of the website
  5. Interfering or disrupting networks or web sites connected to the website
  6. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of Merlion Mart.
Promotion Terms & Conditions

In the event of suspected fraud or misuse, Merlion Mart reserves the right to reject or cancel the use of a promo code. We also reserve the right to charge you partially or in full the value of the benefit received, using your order payment method, without further notice.

Website Availability

Whilst all attempts will be made to ensure Merlion Mart website access is available all the time, occasionally the Site may undergo repairs, maintenance or the introduction of new services. Merlion Mart website include links to other websites or materials which are beyond its control.

Pricing and Product Information

Whilst every effort is made to fulfil orders in terms of price, details and size through the Merlion Mart website, Merlion Mart expressly reserves the right to vary the price and other details of the Products without notice. Fresh produce may vary from photo as fresh, natural products are never identical even when they are from the same variety and supplier. As much as Merlion Mart tries to reflect the actual Product size, details and price, Merlion Mart is not liable for situation when they differ from the actual Product.

The prices advertised on Merlion Mart are meant for home delivery shopping only. In circumstances where some Products size and packaging differ from the description found on FMerlion Mart, Merlion Mart expressly reserves the right to provide the nearest size/packaging for the Product at the nearest price.

In the event of any price differentials between the online order billing and the final bill whether arising from substitutions, daily price changes, out-of-stock Products, special price, mislabelling or mispricing etc, Merlion Mart reserves the right to adjust the final bill after the online bill is presented/conveyed to the Customer and such adjustment shall be final.

Merlion Mart has made every effort to display the colours of our Products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Merlion Mart shall not be liable to any Customer/person for any loss, damage incurred or inconvenience suffered in the event Merlion Mart declines to fulfill an order for whatever reason including but not limited to an unforeseen circumstance (e.g. lack of availability, quantity or specification etc) as the case may be.

Product Unavailability

In situations of stock unavailability for any item(s) in an Order placed with Merlion Mart, Merlion Mart reserves the right to process the other items listed in the Order. This is because, at Merlion Mart, we work towards bringing you a wholesome online experience. If any item you have ordered is not in this confirmation, it is with much regret to inform you that it is unavailable. Special offers are valid while stock last. Traders are not allowed. Merlion Mart reserves the right to reject, and/or limit quantities on any orders received.


Merlion Mart expressly excludes all warranties, descriptions, representations or advice rendered as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Product supplied to the fullest extent permitted by law.

No Agent or representative of Merlion Mart is authorised to make any warranty, representation or statements given as to the fitness or suitability for any purpose, tolerance to any condition, similarity to sample, merchantability or otherwise of the Product supplied.

Limitation of Liabilities

Merlion Mart shall not liable for any consequential, indirect or special damages or loss of whatever descriptions. To the extent that Merlion Mart is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or or non-compliance of the Product or any other breach of Merlion Mart’s obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the Product(s).

Both Merlion Mart and the delivery company will not be held responsible for any damages or loss of Products after delivery. The Customer shall not use the Product in any manner and/or for any purpose for which they are unsuited for and shall be responsible for using all necessary skill and care in handling and using the Product. The Customer expressly agrees that Merlion Mart assumes no obligation or liability for any advice or information given with the Products and Merlion Mart assumes no responsibility for any inaccuracy or misstatement of any such information. The Customer assumes all risks connected with the use and storage of the Product.

Customer unreservedly acknowledges and agrees that he/she assumes all risk in connection with the use of this site. Merlion Mart shall not be liable for any direct, indirect, consequential or punitive damage or loss of profits or loss of revenue however arising from the use of, access to the site. Without limitation to the foregoing:

This site and all information contained herein is provided on a “as is” without any implied or express warranty including of any implied warranty as to title, quality, merchantability, fitness for purpose, or non-infringement. Before acting on the information found on Merlion Mart website, you may wish to confirm the facts that are important to your decision making. Product information on our website may be different from information on the products for a variety of reasons including such things as manufacturers’ updates and changes. Merlion Mart reserves the right to change or update information on any product on Merlion Mart at any time without prior notice.

To the fullest extent permitted by law, Merlion Mart shall not be liable for any error or omission in the content of the site including any damage or injury arising out of or in connection with any access or use of the site whether such damage/injury is caused by failure of performance, error, omission, defect, delay in operation, computer virus, theft etc.

Governing Law and Jurisdiction

These Terms and Conditions shall be construed in accordance with the applicable laws of Singapore. Both the Customer and Merlion Mart irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Singapore.


If you violate any of these Terms and Conditions, your permission to use the Website may be suspended or revoked, and we reserve the right to suspend or terminate your access to, and use of, the Website at any time.


No orders via phone or email will be accepted, all customers have to register for an account and submit their orders online via the website.

Merlion Mart cannot be held responsible for any inaccuracy or omission. Merlion Mart will attempt its best to fulfill orders placed by shoppers. In the event that an ordered Product is not available, Merlion Mart reserves the right not to replace it with a similar item of equivalent value.

Promotional Code

Promotional codes are valid for a limited or specified period only and Merlion Mart reserves the right to modify, cancel or discontinue them at any time on the Merlion Mart website, without any notice. Promotional codes are not transferable and not redeemable for cash. Each promotional code has its own qualifying terms. It is void where prohibited by law. All offers are subject to availability and while stock lasts.

The general terms and conditions for all promotions are as follows:

  1. Promo code cannot be used with any other available promo codes. Merlion Mart reserves the right to reject any order that has violated this.
  2. Redemption of promo code is applicable to purchases made on Merlion Mart website (www.kiasumart.com).
  3. Using a promo code discount in conjunction with other free gift promotions may alter the minimum amount criteria for it.
  4. Please check your cart to ensure promo code discount is applied and review your order carefully before checkout.
  5. Discount, vouchers and privileges are not exchangeable for cash, kind or other goods and services.
  6. All prices listed are in Singapore Dollars.
  7. Delivery date and time are subjected to availability.
  8. If the subtotal/ cart amount is $40 or above after applying the discount promo code, the order will qualify for free delivery. Otherwise, home delivery fee will still apply.
  9. Delivery service is only available in the main island of Singapore. It is not available to Jurong Island and any of the outlying islands.
  10. Customers who wish to have their purchases left outside the home, Merlion Mart shall not be liable for any damage or missing items.
  11. Merlion Mart reserves the rights to vary/amend the privileges or terms and conditions of all promotions without prior notice.
  12. Merlion Mart shall not be liable to any Customer for any financial loss arising out of the refusal, cancellation or withdrawal of any order for any reason.